Case Study: CCTV cameras help school solve behavioural disputes

Products implemented:

Nx Witness security software, 12 x Milesight cameras, 2 x Dahua cameras

When people think about CCTV cameras in schools, they often think about security and protecting school property. While those benefits are important, for Wilmot Road Primary School the decision to install cameras was driven by a different priority – supporting student wellbeing, improving behaviour management and providing greater peace of mind for families.

Having previously worked with Next Tech Group at another school, Principal Kirsten Dickens knew the value that a well-managed CCTV system could bring to both staff and students.

Wilmot School

The Challenge

Like many schools, Wilmot Road Primary School faced challenges managing playground incidents and resolving disputes between students. Communicating what had happened could be difficult, particularly in a diverse community where language barriers sometimes made conversations with families more complex.

I guess for me it wasn’t so much about security it was more about behaviour management and child safety

Wilmot Road PS had long wrestled with the introduction of cameras to its school. That apprehension was largely around privacy, particularly in sensitive locations such as bathrooms.

Once they realised the cameras won’t be in those areas the parents were very supportive and know we have the ability to reassure them that their kids are safe and they’ve become really supportive of having cameras in the school now

The Solution

Next Tech Group installed a fully compliant CCTV system and video management platform that allows authorised staff to quickly review incidents and verify what occurred.

Strengthening Parent Communication

Once parents understood that cameras would not be installed in sensitive areas, such as bathrooms, support for the project quickly grew. The footage has become a valuable tool for providing reassurance to families, confirming student safety and helping staff have more informed conversations about behaviour.

Creating Clarity Around Incidents

Rather than relying on conflicting accounts of events, staff can review footage to better understand incidents, identify contributing factors and use real situations as learning opportunities for students.

Supporting Student Safety

The cameras have also helped introduce practical processes, such as the use of break cards and lanyards, making it easier to identify students who are out of class and ensuring they remain safe throughout the school day.

The Results

The CCTV system has strengthened communication between teachers, students and parents by helping everyone work from the same set of facts. Behavioural concerns can be addressed more constructively, disputes can be resolved more quickly and students gain a clearer understanding of appropriate behaviour. Most importantly, the system provides reassurance that students are safe and that incidents can be investigated and followed up when required. For Principal Kirsten Dickens, the greatest benefit has been the educational value the cameras provide. By combining industry-leading technology with ongoing training and support, Next Tech Group helps schools create safer environments, save valuable staff time and turn everyday incidents into meaningful teaching moments.

"Some of our parents who have come from a trauma background, knowing that a child is safe and that there’s someone watching all the time and that if something happens, we can actually then follow up and follow through with reports of harm.’’

Create a safer school environment

Looking for a practical way to improve student safety, manage incidents and give families greater peace of mind? Talk to Next Tech Group about a CCTV solution designed around your school.

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